An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.
These regulations do not apply to anything that has been personalised or to imitate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids that have no seal or have been used in any way, as this would constitute a Health and Safety risk due to hygiene reasons.
If you unpack your product and find it damaged, you can return the within 48 hours of purchase.